MacroSystem US announced the following in their October 29, 2009 Newsletter
Changes in Software Support Fees
Beginning November 1, 2009, MacroSystem US will be charging for Technical Support. Phone Support will be available for $.75 per minute. Email Support will be available for $5 per issue or $10 for a message addressing multiple issues. You will also have the option of purchasing a Support Contract. A Support Contract will provide you with phone and email support for $249 per year.
Free Support options:
Our website features answers to some of the most frequently asked questions. You can find them here
There are some other great options available for free support. Please check out the Casablanca Forum and the Cassie Tips List. Both offer fast and free answers to your Casablanca questions.
Your local Casablanca Dealer can be a great source of information as well.
Other Support options - Check out Chet Davis' Casablanca Expert website
Columbus 3 for Bogart
The well known Columbus 2 has been updated to Columbus 3 which is modified to work with Bogart V2. The modifications in this version include a few new buttons to create new objects that are separate from key points. This even includes the ability to place a new object like a sizable PIP scene on a map route.
**Columbus 3 requires Bogart SE version 2.3 or higher to operate
Pricing:
Full Version - US $229.00
Update Pricing* - US $119.00*Update pricing is for current Columbus 2 owners.
I had heard that the Tech Support fees were coming - this is a first for MacroSystem US but not uncommon in the consumer electronics industry. Frankly at only 75-cents a minute, getting a qualified, knowledgeable technician to speak with is still a bargain. If you are looking for how-to help, I would assert that it pays now, more than ever to be a member of CasablancaExpert.com... with more than 300 pages of articles (tips, tutorials and suggestions) to help you get the most from your Casablanca!
Regarding Columbus 3 - there is not too many details out yet on this software that was released October 16, 2009 in PAL. If you would like to read a little more, you can check out the couple of paragraphs in this page on the Macrosystem DE website: IFA Addendum
I have spoken with some folks who have provided me with some insider info on the new Columbus 3 software and there are some cool new additions... I will be playing with it myself over the new few days and will have some details on this Blog next week.
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